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Ivan Torres is an experienced account manager at AutoNation Mobile Service since May 2023, previously serving as a team lead at Carvana from October 2016 to February 2023. During the tenure at Carvana, Ivan led a team of over 15 direct reports, utilizing market operations KPIs for coaching and development, while also addressing process implementation alongside software and operations teams. Ivan's career at Carvana spans multiple roles, including senior customer advocate and customer advocate ll, focusing on customer service excellence and operational efficiency. Prior to Carvana, Ivan was a sales manager at Aaron's, Inc., where responsibilities included managing sales functions and developing community marketing strategies. Ivan holds a Bachelor's degree in Communications from Brewton-Parker College, obtained in 2013.