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Bertina Tshabalala is an MBA candidate with extensive experience in operations and customer success across various industries. Notable roles include Head of Operations - Customer Success at Revio, Head of Customer Experience for DiDi in South Africa, and Regional Operations Manager for Uber in Sub-Saharan Africa, where operational efficiencies were maximized through the implementation of standard procedures. Bertina has a strong background in social media and client relationship management, demonstrated as Social Media and Reputations Team Lead at Discovery Limited, leading high-performing teams to surpass service delivery targets. An impressive academic journey includes programs at Duke University and HEC Paris, alongside multiple advanced degrees in business and marketing from various institutions.