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Natalie Harper is an experienced IT professional with a robust tenure at Rentokil Initial since March 2012, currently serving as the Group Major Incident and Problem Manager, where responsibility includes creating and maintaining global IT Service Management processes while collaborating with practitioners worldwide to ensure effective IT customer service. Past roles at Rentokil include Major Incident Manager and IT Service Desk Senior Analyst, featuring a focus on major incident processes and service desk operations. Prior to Rentokil, Natalie held positions in IT technical support at Robert Half International, as a Technical Remote Specialist at Hewlett-Packard, and as a Help Desk Analyst at Tarmac. Early career experience includes a sales advisory role at Advent and service desk responsibilities at npower. Educational background includes studies at The Crestwood School from 1991 to 1996.