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Adam Altoft is an experienced professional who has held various leadership roles in customer service, workforce transformation, and program management. With a background in criminology and human rights, Adam has played key roles in organizations such as Rentokil Initial, HM Revenue & Customs, Ministry of Justice UK, and HM Inspectorate of Prisons. Additionally, Adam has a Project Leadership Programme degree from Cranfield School of Management. Their expertise lies in customer experience strategy, workforce planning, and operational leadership.