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Justin Thomas is a seasoned IT professional with extensive experience in support services and systems management. Currently serving as a Solutions Architect at RennerBrown since October 2019, Justin specializes in Ivanti Service Desk design, implementation, and reporting, alongside ITIL best practices. Previously, as Director of Support Services at Realogy Holdings Corp. from February 2004 to August 2019, Justin managed a large support team and oversaw a comprehensive Application Support Group. Justin's early career includes roles such as Manager of Support Services at NRT and Support Analyst at Merck, where responsibilities included team supervision, system migrations, and application support. Justin holds a Bachelor's degree in Business Administration and Management from Centenary University.