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Shausta Merrill is a seasoned client operations executive with over 20 years of experience in delivering high-impact service and managing specialized client programs. Currently serving as Sr Vice President of Customer Success at Renew Financial since January 2022, Merrill previously held key leadership roles at Cinch Home Services, including Vice President of Contact Center Operations and Vice President of Client Operations. Prior experience encompasses roles such as Vice President of Program Implementation and Integration at Cross Country Home Services, Manager of Network Relations at CIGNA Insurance Division, and Marketing and Client Relationship Manager at USA Financial Group. Merrill holds a Bachelor of Science degree from Wright State University.