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Dina-Marie Urso has a wealth of experience in customer success roles, beginning in 2010 as an intern at ALDO Group. Dina-Marie then moved to Gallant Leaman Group in 2013, where they served as both an Account Executive and an Account Coordinator. In 2015, they joined Jardino Fresh Marketing Inc. as an Administrative Assistant. In 2017, they returned to Gallant Leaman Group as an Account Executive. In 2018, they joined SweetIQ, where they served as an Assistant Manager, Team Lead, and Customer Success Manager. Most recently, they joined RenderSEO in 2022 as a Customer Success Manager.

Dina-Marie Urso obtained a Bachelor's degree in Communication Marketing from Université du Québec à Montréal between 2010 and 2013. Prior to that, they obtained a DEC in Advertising Management from Champlain College St-Lambert between 2007 and 2010. Dina-Marie also obtained a certification in SEO from HubSpot Academy in August 2022.