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Susie Long serves as the Senior Director of Call Center Operations at Renaissance Life and Health Insurance Company of America, where responsibilities include overseeing the contact center, vendor management, workforce, quality, STD claim intake, and the inside enrollment sales team since June 2023. Prior to this role, Susie was the Director of Business Insurance at Farmers Insurance from April 2021 to June 2023, focusing on customer care. Susie's extensive experience at MetLife spanned from March 2005 to April 2021, where Susie held various positions including Service Center Business Manager, Supervisor II, and Senior CEM Quality Analyst, achieving JD Power certification three times. Susie's career began at Kable Packaging and Fulfillment in January 1994, where Susie eventually became a Call Center Supervisor.