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Lucy Marwick is an experienced professional in eCommerce and customer experience management, currently serving as the eCommerce & Marketing Coordinator at Remedy Drinks since August 2022. Prior to this role, Lucy held various positions at PETstock from December 2018 to September 2022, including Customer Experience & Marketplace Manager, where responsibility encompassed leading the Customer Experience department across Australia and New Zealand. Lucy's expertise in fostering a customer-driven culture is complemented by previous experience as Customer Experience Manager at Deliveroo, overseeing support teams in Melbourne and Manila, as well as roles focusing on operational management. Early career experience includes retail sales at Accent Group, enhancing customer service and sales performance.