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Nikita Dhillon is an experienced professional in customer success and technology management, currently serving as the Team Leader for Customer Success at Namogoo since September 2021. In this role, Nikita manages a team focused on over 500 Ecommerce businesses and is responsible for training, performance evaluation, and growth initiatives. Previously, Nikita held various positions, including Success Analyst at Remarkety, where responsibilities included enhancing customer loyalty and minimizing churn. Other roles include Project Consultant at the University of California, Santa Barbara, Customer Success Consultant at LogicMonitor, E Commerce Quality Analyst at DMA Associates, Content Engineer/Project Manager at Thomas Publishing, and multiple internships in marketing, production, and wealth management. Nikita holds a Master's Degree in Technology Management from UC Santa Barbara and a Bachelor's Degree in Industrial Engineering from Rutgers University.