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Jacob Otero is a seasoned technology professional with extensive experience in customer success and technical support roles. Currently serving as a Senior Customer Engineer at Reltio, Jacob Otero excels in providing high-quality technical assistance and resolving complex customer issues while collaborating with cross-functional teams. Prior to this, Jacob Otero held various positions at Varonis, including Customer Success Program Engineer and Customer Success Manager, focusing on strategic client relationships and technical implementation. Earlier career experiences include roles such as System Administrator for Distributed Solutions, Inc. and Technical Support Technician at CACI International. Jacob Otero holds a Bachelor's Degree in Web Development from American Public University and has a strong foundation in fine arts from the College of Southern Maryland.