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Grace Ross is an accomplished professional with extensive experience in technical support and troubleshooting. Currently serving as a Senior Virtual Support Specialist at Kforce Inc and a Campus Support Technician at Reliant Group, Inc., Grace utilizes tools such as Microsoft Endpoint Configuration Manager and Active Roles to manage enterprise devices, while enhancing training documentation and improving daily ticket resolution. Previous roles include End User Support Specialist positions at Atomic and Expedia Group, where Grace managed knowledge bases, provided remote support, and addressed hardware and software issues. Grace's career began at Grifols, where responsibilities included leading phlebotomy and laboratory technician roles focused on plasma collection and specimen management. Education includes completion of a program at Year Up United from 2018 to 2019.