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Charles Marvin is an experienced IT Support Analyst IV at Reliance Steel & Aluminum, where responsibilities include enhancing team performance, managing support desk operations, and producing analytical reports from various platforms such as ServiceNow and Qlik. With a strong background in training and performance management as a Knowledge & Training Administrator at Sharp Decisions, Charles excelled in improving call center operations and developing training programs. Charles holds a Bachelor of Arts in International Relations from Brigham Young University, obtained from 1983 to 1989.