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Rhys Lakay is an experienced professional in customer success and service management, currently serving as Customer Success Manager at Reliance Cyber since January 2024. Previously, Rhys held a similar role at Bridewell, focusing on cyber security. Rhys' career includes positions such as Service Relationship Manager at Vodafone Business and Customer Success Manager at Marval Software. Notable experience also includes senior roles in service delivery and business analysis at Anglian Water Services and various leadership positions at Vodafone across several countries, including New Zealand. Rhys' educational background includes an undergraduate degree in Organisational Psychology and a postgraduate degree in Organisation & Management from the University of Cape Town.