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Tim Frankl is an accomplished professional with over 20 years of diverse experience in financial services, retail banking, and marketing across both B2B and B2C sectors. Currently serving as the Chief Customer Officer at Reliance Bank Ltd since October 2022, Tim focuses on fostering a customer-centric culture and enhancing customer experience through effective communication and feedback measurement. Previously, Tim held leadership roles such as Head of Marketing & Product at JN Bank UK, where new savings and loan products were launched, and Vice President at Barclaycard, managing significant customer acquisition channels. An educational background in Project Management (MSc) and Quantity Surveying (BSc) supports Tim’s strategic and operational expertise in the industry.