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Michael Mapfumo is a seasoned technical professional with experience in technical support and data analysis. Currently serving as a Technical Support Lead at Asurion since January 2023, Michael specializes in resolving complex technical issues, particularly those related to mobile network towers. Prior to this role, Michael worked at AlarmClub Inc. as a Customer Service Technical Support, achieving a 96.7% success rate in resolving technical problems. Michael's career also includes a position as a Data Research Analyst at Webhelp, where valuable insights were derived from data analysis to enhance customer service. Michael holds a full stack web development degree from 4Geeks Academy and has additional qualifications in cinematography and computer science from SAE Institute and Speciss College, respectively.