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Travis Prim is an experienced IT professional with a strong background in helpdesk support and technical engineering. Currently serving as a Principal Helpdesk Analyst at REI Systems since January 2018, Travis has previously held the role of Senior Technical Support Engineer at Microsoft from September 2011 to January 2018, where responsibilities included mentoring support staff and managing high-severity client issues. Additionally, Travis worked at Computer Resource Center from October 2004 to September 2011 as a QA Analyst and Technical Writer, focusing on software testing and documentation management. Travis holds an Associate's degree in Computer Information Systems from Gwinnett Technical College and a Master's degree in Music Education from Georgia Southern University.