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Monica Zepeda is an experienced Case Manager II - Bilingual at the Regional Center of the East Bay since February 2014, where responsibilities include facilitating program plans, coordinating service provider relationships, and advocating for consumer rights. Prior to this role, Monica served as a Match Support Specialist and Work Placement Program Coordinator at Big Brothers Big Sisters of the Bay Area from August 2008 to February 2014, managing program implementation, budget planning, and mentor-mentee matching. Additionally, Monica worked as a Family Support Specialist - Bilingual, providing outreach and counseling services to at-risk families. Educational qualifications include a Master's degree in Public Administration from California State University - East Bay and a Bachelor's degree in Psychology with a Minor in Counseling from San Francisco State University.