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Kevin B. has over 14 years of progressive experience in customer, systems, and software support, currently serving as a Helpdesk Analyst at Region 18 ESC since June 2013. Prior experience includes a role as Systems Support Specialist IV at the Texas Department of Transportation from June 1999 to June 2013, where Kevin supported various IT solutions including helpdesk ticket systems, PC setup and troubleshooting, and software applications. Kevin's career also includes managerial positions at EZ Pawn and Avis Lube, focusing on customer service and operational management, coupled with a strong educational background in PC Support with an Associate of Arts and Science from Odessa College.