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Anderson Mhatius Moncaleano Montero is an experienced professional with a strong background in digital contact strategies and operations within the financial sector. Currently serving as Coordinador Senior Canales Digitales de Contactabilidad and Coordinador Senior Contact Center System's at Refinancia since November 2011, Anderson is responsible for developing contact strategies to enhance portfolio recovery for various business lines, as well as sourcing external providers to meet customer contact needs efficiently. Previously, Anderson worked as an Analista de Operaciones - Reconciliaciones Bancarias at Banco Citibank, focusing on daily reconciliations of ATM transactions and credit card payment applications. Prior experience includes serving as an Asesor back office at Teleperformance, managing admissions communications for Universidad del Rosario and tracking marketing activity statistics. Anderson's educational background includes an Especialista in Gerencia de Proyectos from UNIMINUTO Colombia and a degree in administrador financiero, emphasizing information systems administration.