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Nesha Durham is an experienced professional with a robust background in customer service and team management. Currently serving as the Global Response Manager at Reel Security Corp. since December 2020, Nesha leads a Global Response Team, develops procedures, and aligns team goals with company objectives. Previously, Nesha worked as a Consumer Support Supervisor at Skyrocket, where policies and training programs were implemented to enhance customer service, and as a Customer and Technical Support Manager at Yuneec USA Inc., managing support teams and resolving escalated customer issues. Nesha's early career includes roles as an Optometric Assistant and Eye Technician, providing patient care and support in optometry settings. Nesha holds a Bachelor of Science in Biology from Grambling State University.