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Kliment Zafirovski is an experienced Customer Success Manager currently working at Redwood Software and Advanced Systems Concepts, Inc., specializing in workload automation for financial services. Kliment has a solid background in technical support, having served as a Customer Support Engineer at Advanced Systems Concepts, Inc., where responsibilities included resolving complex technical issues and managing support workflows. Previous roles include Technical Customer Support at Upwork, Level 2 Support Engineer at IgniteTech, and L1 Support Technician at Versata, demonstrating a consistent focus on customer satisfaction and technical problem-solving. Kliment's educational background includes a Bachelor of Science in Computer Programming from the University for Information Science and Technology "St. Paul the Apostle" and experience as the President of the Student Parliament during studies.