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Deirdre Thompson has extensive experience in member services and operational management within the financial sector. Currently serving as Senior Vice President of Member Experience at Redwood Credit Union since December 2009, Deirdre oversees four local branches and the Member Service Center, and is involved in strategic initiatives related to technology and eCommerce. Previously, Deirdre held multiple roles at Bank of America, including Senior Vice President Contact Center Site Leader, where responsibilities included managing a large team and budget to achieve service delivery goals, and Business Support Manager II, focusing on performance improvement and operational efficiency. Deirdre's educational background includes a degree from California State University - East Bay.