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Darran Cooke has over 20 years of experience in the IT industry. Darran began their career in 2001 as a Computer Operator at EDS Group. In 2004, they joined Fujitsu as a Computer Operator and progressed to roles such as Service Delivery Manager, Practice Manager, Deputy Team Leader 24/7 shift and Technology Delivery Manager. In 2014, they moved to Fujitsu UK and Ireland as a Service Manager / Transition Manager. In 2015, they joined Cloudera as an EMEA Leader - Customer Success, then Head of Customer Success & Adoption - EMEA, followed by Customer Success Manager. Currently, they are a Customer Success Manager at Redpanda Data.

Darran Cooke attended BRJ from 1986 to 1993. Darran has obtained several certifications from AXELOS Global Best Practice, including ITIL EXPERT in June 2014, ITIL Managing across the Life Cycle in June 2014, ITIL Intermediate Lifecycle Continual Service Improvement, ITIL Intermediate Lifecycle Service Design, ITIL Intermediate Lifecycle Service Operation, ITIL Intermediate Lifecycle Service Strategy, and ITIL Intermediate Lifecycle Service Transition.