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Carla Marques is an experienced professional currently serving as a Product Manager and Product Owner at Itaú Unibanco since January 2020. With a long history at Rede, beginning in December 2009, Carla holds the position of Senior Business Analyst, responsible for managing significant financial product targets and recognized twice as the best product professional by the national commercial team. Carla's prior roles include leadership positions in call center coordination, customer service supervision, and telemarketing, showcasing expertise in team management, process improvement, and stakeholder communication. Carla holds a degree in Marketing from Universidade Anhembi Morumbi and a Certified Scrum Product Owner credential from Massimus CT.