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Erica Kassay is a skilled professional in human resources and talent acquisition, currently serving as a Talent Acquisition Recruiter at Westrock Coffee Company since March 2023. With extensive experience as a Human Resources Administrator for Red Rocks Cafe since January 2018, Erica manages all HR functions across multiple locations, including payroll processing, new hire paperwork, and employee inquiries. Previous roles include Human Resources Manager at Beans2Brew Coffee Shop, where training and scheduling were key responsibilities, and various positions that honed customer service skills, such as Server at Chetola Mountain Resort and Hostess Server at JP Looneys. Erica holds a Bachelor of Science in Psychology from Appalachian State University, earned in 2017.