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Anna C. is a professional with extensive experience in customer experience management and brand protection. Currently serving as a Customer Outcome Manager at Red Points since September 2020, Anna C. focuses on defining and enhancing customer experience strategies, following previous roles as a Senior Brand Protection Analyst and Brand Protection Analyst, where responsibilities included fraud analysis and intellectual property management. Prior experience includes a position as a Legal Assistant at Nubalia, where Anna C. specialized in legal consulting and compliance, and an internship at Ciutat de la Justícia, involving judicial case analysis and legal report writing. Anna C. holds a degree in Criminology and Public Policy Prevention from Universitat Pompeu Fabra and has furthered education with postgraduates in Compliance and Cybersecurity, Data Management, and specialized courses in intellectual property and data protection.