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Liz Ammons serves as the Manager of Technical Support at Recurly, where leadership of a team of 9-11 technical support engineers is complemented by the development of targeted training programs and regular coaching sessions. Previous roles include Tier III Technical Support Engineer, Tier II Technical Support Specialist, and Tier I Technical Support at Recurly, along with self-employment as a Tier I Support Contractor. Prior to Recurly, Liz held positions at SHOES.COM as a Customer Service Team Lead, overseeing teams and ensuring operational efficiency, and at Bag Borrow or Steal as a Customer Service Manager, where responsibilities included team leadership and managing escalated interactions. Liz began the customer service career at Enterprise Rent-A-Car, recognized for outstanding customer service. Educational qualifications include a Bachelor of Arts in Linguistics from the University of Illinois Urbana-Champaign and a high school diploma from Saint Ignatius College Prep.