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Haiko Krumm is an accomplished Customer Success professional with extensive experience in various consultancy and interim roles. Currently serving as the Interim Head of Customer Success at Channable and a Customer Success consultant and coach for Whatagraph and KidsKonnect, Haiko focuses on defining vision, strategy, and projects to optimize Customer Success and enhance net revenue retention (NRR). Prior experience includes roles such as Interim VP Customer Success at Recruitee, where Haiko transformed the CS setup, and program management for Gainsight's publication "Customer Communities." With a Doctorandus degree in Business Economics from Tilburg University, Haiko's expertise spans setting up customer success frameworks, coaching teams, and implementing strategic improvements across multiple organizations.