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Kathleen Ferrari is an experienced professional in customer service and team leadership, currently serving as a Customer Success Manager at RecoveryTrek since March 2024. Previously, Kathleen held multiple team lead roles at WorkforceQA and Affinity Corporate Group, specializing in Department of Transportation, Return to Work, and clinical services, ensuring compliance with DOT regulations and enhancing team processes. Earlier career experience includes positions as a Workplace Manager at FSSolutions, overseeing drug and alcohol testing programs, and various customer service roles, including a Customer Service Supervisor at Giant Food. Kathleen's background also includes a long tenure as a freelance artist and foundational roles in human resources and customer service management. Kathleen holds a Bachelor’s Degree in Business, Management, Marketing, and Related Support Services from Delaware Valley University.