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Nic Totten has a strong background in IT support and engineering, with experience at companies like Phoenix Group and ReAssure. With a degree in Advanced Information Technology, Nic has held roles such as Senior Technician, Workplace Services Engineer, and Systems Support Officer. Previous experience includes providing desktop support for a large user base, operational support for computer systems, and working on IT development projects. A well-rounded professional in the field of IT support and services.