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Jake Woodhall is an experienced Application Support Engineer at ReAssure, where responsibilities include maintaining high standards for business application support and managing incidents, requests, and problems within SLA requirements. Prior to this role, Jake worked as a Hosting and Storage Analyst at Interserve, providing technical support and contributing to service improvement initiatives. Jake also served as a 2nd Line Support Technician for the ICT Virtual Desktop team at Telford & Wrekin Council, focusing on application virtualization and desktop support. Earlier experience includes serving as a Netbackup Specialist Support at Fujitsu, supporting high-profile government projects in backup and storage. Educational background includes studies at New College Telford and Thomas Telford School.