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Anafyl D. has extensive experience in administrative and customer service roles across various industries. Currently serving as a Property Administrator at Realmark Coastal since April 2019, Anafyl provides essential support to property managers and oversees tenancy documentation. In parallel, Anafyl holds dual roles as Program Manager and Customer Service Lead at Bold Business, managing a non-technical team of 19 agents focused on bilingual customer support. Previous positions include Service Desk Team Lead at Atos, where Anafyl managed a team of IT Helpdesk Analysts, as well as Technical Support Representative at Sykes Enterprises, providing support across Southeastern U.S. states. Anafyl also worked as a Customer Solutions Officer at Citi and was Head ESL Teacher at Uni-Best English Center, teaching English to Korean students. Educational qualifications include a Certificate in Business Administration from Portage College and a Bachelor's Degree in English Language and Literature from Cebu Normal University.