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Doug Heffner is an experienced training and implementation consultant with a diverse background across multiple industries. Currently serving as an Implementation Trainer at Meridian Cooperative, Doug has held significant roles at Customer First Consulting, LLC for over 15 years, including Training & Implementation Consultant and Operations Specialist. Doug has designed training materials and led training sessions in various contexts, including remote settings at MyMediabox and Bullhorn, where Doug developed training curricula to meet organizational needs. Furthermore, Doug’s experience includes managing lottery revenues as a Lottery Training & Sales Coordinator at Northstar Lottery Group and coordinating sales and operations at several equipment rental companies. Doug holds a Bachelor of Science degree in Entrepreneurial and Small Business Operations from the University of Tampa.