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Nick Ross has held various roles in the technology industry. From 2006 to 2008, they were the owner and IT professional at ACTECH Services. In 2007, they joined ReadyTech as a Technical Support Engineer and later became a Lead Tech Support Engineer in 2009. From 2010 to 2017, they served as a Technical Support Manager at ReadyTech. Currently, Nick holds the position of Director of Customer Success and Support at ReadyTech, which they started in May 2017.

Nick Ross attended San Francisco State University from 2004 to 2006, where they obtained a Bachelor of Arts (B.A.) degree in Political Science. In addition to their formal education, they have completed various certifications, including the AWS Cloud Practitioner certification from Amazon Web Services, obtained in April 2018, and the Amazon Web Services Solutions Architect Associate certification from Amazon Web Services (AWS), obtained in October 2019. Nick also holds the A+ certification from CompTIA, although the specific month and year of completion are not provided.