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Jeff Stetzel's work experience includes a variety of roles in different companies. Jeff started their career at Qantas in 1987, where they worked primarily as a Systems Administrator and Programmer. Jeff handled computer hardware and software issues, maintained fileservers and backup systems, and programmed telephone switches and voice mail systems. Jeff also worked as an Operations Coordinator and Marketing Distribution Agent, promoting Qantas Airways in global distribution systems. Jeff later joined TeleTech as a Senior Help Desk Analyst, documenting user issues and handling inbound phone calls. Jeff also worked at NuAxis Innovations, where they served as a Help Desk Associate, Desktop Support Specialist, and Desktop Support Team Lead. In these roles, they ensured timely assistance to customers, managed computer hardware and software, and evaluated staff performance. Overall, Jeff has a strong background in technical support, system administration, and customer service.

Jeff Stetzel obtained an Associate of Applied Science Degree in Accounting from Des Moines Area Community College between 1978 and 1980. In 2019, they completed a HDI Support Center Team Lead Certificate from HDI, specializing in Support Center Leadership.