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William (Bill) Moore has extensive experience in technical support and IT services, currently serving as an IS Desktop Technology Specialist with RDU Airport Authority since July 2010, focusing on Help Desk and desktop support. Prior to this role, Bill was actively seeking employment in technical support and desktop support. Their previous experience includes serving as a Client Technology Consultant at SchoolDude.com where specialization in remote technical support and web trainings contributed to the success of the Client Services Center. Bill also worked as a Distributed Service Engineer for Pomeroy IT Solutions, providing desk side support and resolving critical issues. Earlier roles include serving as a PC Specialist/Network Administrator at Schneider Electric, supporting over 800 end users, and as a Sonar Technician in the United States Navy, holding a secret clearance. Bill holds an Associate of Science in Executive Data Management from Thompson Institute.