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Jessica Paez is an experienced professional in workforce management and organizational culture, currently serving as the Culture Director at RDI Corporation since November 2013. In this role, Jessica Paez focuses on enhancing employee benefits, engagement opportunities, and development programs while supporting culture KPIs. Previously, Jessica Paez held positions such as Sales Program Manager, overseeing a team of over 130 and significantly expanding the portfolio, and QA Manager, ensuring compliance with call center standards. Earlier experience includes roles such as Quality Assurance Supervisor and Translation Program Manager at TELEPERFORMANCE MANAGEMENT SERVICES, along with work as a Workforce Management Analyst, where Jessica Paez utilized analytics to improve staffing and labor utilization. Currently pursuing a Marketing degree at Universidad España y Mexico, Jessica Paez's foundational education includes studies at South Mountain Community College.