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Wakaas Hussain, known as Kash, has extensive experience in technical services and support, currently serving as the Technical Services Manager at RDB Concepts Ltd since May 2013, a role encompassing responsibilities as Support Manager and Systems and Database Administrator. Prior experience includes working as a Technical Support Analyst at Wolters Kluwer, where software support was provided to end users and SQL Server data issues were resolved, and as a Helpdesk Analyst at Cegedim Relationship Management, offering system support for pharmaceutical companies and managing technical documentation. Additionally, Wakaas has experience in multimedia design from Clifton Packaging and holds a Bachelor of Science degree in Business Information Technology from De Montfort University.