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Emma Ferries has extensive work experience in customer support and operations management. Emma'smost recent position was as the Head of Customer Support at Razorblue Group, where they currently work. Prior to that, they held the role of Contact Center Manager at Zeelo from May 2021 to January 2023. In this role, they were responsible for delivering a world-class customer experience across multiple countries and presenting strategic improvement recommendations to the senior leadership team. Before Zeelo, Emma worked at Sage as a Senior Customer Experience Manager, partnering with the business to drive improvements and identify revenue opportunities. Emma also served as the Head of CS and Sales at AnyVan.com from November 2017 to October 2019. Emma has a longstanding history with EE, where they held various roles such as Head of Sales Operations- Home, Head of Business Operations, Senior Operations Manager, and Operations Manager. During their time at EE, they achieved significant successes, including growing customer acquisition sales and leading the launch of the UK's first 4G mobile services. Overall, Emma Ferries has a strong background in customer support, operations management, and driving continuous improvement.

Emma Ferries has pursued their education in the field of Business, Management, Marketing, and Related Support Services at Northumbria University. Emma completed a Higher National Diploma (HND) degree from this institution. No specific start or end years are provided for their education at Northumbria University.