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Malcolm Hood-Taylor is an experienced IT professional currently serving as a Service Desk Technician at Razor Technology since March 2022, where responsibilities include testing and analyzing IT system performance and resolving client queries. Previously, Malcolm worked as a Mobility Specialist at Thomas Jefferson University Hospitals from March 2020 to March 2021, managing mobile device servers and troubleshooting support issues. Prior experience includes serving as a User Support Specialist at Critical Care Systems from January 2018 to March 2020, providing technical aid to users. Malcolm holds an Associate of Arts and Sciences degree in Computer and Information Sciences and Support Services from Community College of Philadelphia.