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Jean Pablo Martins de Lima has extensive experience in network operations and technical support, currently serving in the NOC department at Ravel Tecnologia since April 2016. Responsibilities include server monitoring, preventive support, alert analysis, backup management, and handling complex demands for server operations. Previous roles include 1st and 2nd Level Support Analyst positions, addressing server management, Active Directory, firewall configurations, ERP systems, and various IT support tasks. Prior experience includes technical support roles at Datamaxi Comercio E Representacoes and InforMaker. Jean Pablo holds a degree in Gestão em Tecnologia da Informação from Anhanguera Educacional, completed between 2012 and 2014.