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Rachel DILLARD is a seasoned professional in client relations and social housing management with extensive experience across various organizations. Currently serving as Responsable de la relation client at RATP Habitat since May 2021, Rachel oversees three services, analyzes performance metrics, and manages client satisfaction processes. Previously, Rachel held leadership roles at Kremlin-Bicêtre Habitat, Immobilière 3F, and ADEF, where responsibilities included team management, supervision of rental management activities, and implementation of recovery policies. Rachel began their career in social support roles with a strong focus on tenant assistance and risk prevention. Rachel holds degrees from IRTS Parmentier and Greta de la défense, specializing in social and family economics.