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Sam Holloway is a seasoned professional with extensive experience in customer support and technical roles. Currently serving as Head of Customer Support at Rapyd since September 2018, Sam excels in enhancing business performance through proactive cost-reduction measures and effective process optimization. Previous roles at First Data Corporation included Technical Support Manager and Senior Technical Specialist, where Sam developed strategies to improve client retention and satisfaction. Early career experiences at The Toby Carvery and McDonald's further established strong foundational skills in service delivery and team leadership. Sam holds a Bachelor of Arts (Honours) in Business Management from The Open University, a CIPD Level 5 Intermediate Diploma in Learning & Development from Avado, and a BTEC Level 3 Extended Diploma in IT from Chelmsford College.