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Mohit Dua is an experienced professional with a background in customer support and operations across various industries. Currently serving as AVP-Customer Support at Rapipay Fintech Private Limited since October 2020, Mohit specializes in KYC, customer support, and lending operations. Previously, Mohit held the position of Sr. Manager-CX & Operations at Bajaj Capital Ltd, focusing on digital customer experience and operations excellence. Prior to that role, Mohit was a Team Lead and later Sr. Manager at Audi Gurgaon, enhancing customer relationships and ownership experiences for ultra-high net worth individuals. Mohit's career began at Jet Airways, where contributions included management of inflight services on international and domestic flights. Mohit holds an MBA from the Institute of Management Technology, Ghaziabad, and a BBA from Sirifort College of Management & Technology.