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Luigi Arroyo, MBA, has extensive experience in service delivery and systems engineering, currently serving as Senior Manager at RapidScale since June 2018, where responsibilities include implementing infrastructure designs for numerous clients and managing cloud backup solutions. Previous roles at RapidScale include Principal Systems Engineer, Senior Cloud Engineer, and Cloud Engineer, with a focus on virtual machine management and Office 365 implementations. Prior positions include System Administrator at Edinger Medical Group, where support was provided for hardware and software issues, and System Engineer at KDIT Services, focusing on Active Directory management. Luigi’s career began as a Help Desk Technician at Nationwide Support Services and includes significant experience at LA Fitness as an Advanced Support Technician, overseeing support operations across multiple locations. Luigi holds an MBA in Entrepreneurship from Keller Graduate School of Management and a BS in Computer Networking from DeVry University.