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Troy Lauer has a strong background in customer success and management roles. Troy has most recently worked as a Senior Manager of Customer Success at Rapid7 since July 2023. Prior to that, they served as a Senior Consultant at Advance Velocity starting in January 2023. From July 2021 to December 2022, they held the position of Sr. Director of Customer Success at Terminus, and from July 2020 to June 2021, they were a Sr. Director of Customer Success Management at Acquia.

Earlier in their career, Troy Lauer worked at InsightSquared as a Sr. Director of Customer Success from January 2019 to March 2020. Troy also served as a Director of Customer Success at Zuora from July 2015 to December 2018. Before that, they were a Sr. Principal of Customer Success at Salesforce.com from January 2008 to June 2015.

Going back even further, they worked as a Senior Manager of Customer Success at Endeca from April 2004 to December 2007. Troy Lauer began their career as a Solutions Consultant at OneSource from May 1999 to April 2004. Throughout their career, they have demonstrated expertise in driving customer success, creating and implementing strategic programs, and providing valuable guidance and education to clients.

Troy Lauer holds a Bachelor of Science (BS) degree in Mathematics from Penn State University. In addition, Troy has obtained certifications as a Certified Activator of Competitive Intelligence from Crayon in March 2023 and as a participant in the FBI Citizens Academy from the U.S. Department of Justice in June 2022.