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Kelly U.'s work experience begins in 2013 as an Intern in the Digital Practice at MSLGROUP. From there, they moved on to become an Associate Analyst, working with Fortune 500 clients in the Consumer & Digital Practice. In this role, they created a social listening framework, analyzed content and audience insights, and supported brand management teams' strategic planning.

In 2014, Kelly joined Brandwatch as a Technical Trainer for North America. Kelly later became the Team Lead for North America, Training & Programs. In 2016, they were promoted to VP, Global Education Services, where they created scalable commercial packages and implemented global resource planning software.

Most recently, Kelly joined Rapid7 in 2021 as the Senior Manager, Customer Excellence. The details of their role in this position are not provided.

Kelly U. has a degree in Strategic Communications from Elon University. They have also obtained a Brandwatch Expert Certification from Brandwatch. However, no specific information is available regarding the timeframe or month when they obtained the certification.