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Daniela Candela is an experienced IT Service Introduction Analyst at The Rank Group plc since May 2012, responsible for facilitating the transition of new IT services into live operations and collaborating with multiple teams and vendors to minimize business disruption. Daniela has previously held various roles within the company, including IT Service Introduction Assistant and Casino Manager, where responsibilities ranged from overseeing gaming operations to ensuring high customer service standards. Daniela's extensive background in casino operations includes senior dealer and croupier positions at both The Rank Group plc and Gala Coral Group, emphasizing a strong focus on customer service and problem gambling awareness. Daniela also holds multiple diplomas in Team Leading and Teaching from Gloucestershire College and the City and Guilds of London Institute, further enhancing professional qualifications.