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Hatem K. is a seasoned professional with extensive experience in customer service and business development. Currently serving as Director of Customer Service at Raneen since November 2021, Hatem oversees customer service operations, ensuring compliance with established standards while addressing client issues. Previous roles include Director of Business Development at Wood & Plexi, Business Development Manager at El-Shorbagy Trading & Construction Supplies, and various managerial positions at Unionaire Group, where responsibilities spanned from customer support to business process development. Hatem's career began in the banking sector with Dubai Islamic Bank, progressing from Call Center Team Leader to Supervisor. Hatem holds a Bachelor's degree in Tourism and Travel Services Management, obtained between 1998 and 2002.